Who We W orked With An auto insurer operating in 11 US states WhA t the C oMPANY Needed The insurer relied too heavily on reports from independent appraisers (IAs). These reports were slow to come in and of poor quality. The company wanted to get more out of its own in-house representatives. ho W We heLPed Introducing OnSource, a Genpact company, helped provide inspection-as- a-service (IaaS) for the insurer and its customers. The visual information service it provided for claims involving drivable vehicles with minor damage allowed the auto insurer to strategically replace IAs. WhA t the C oMPANY Got OnSource provided a significant strategic service and cost advantage. The OnSource-inspected company-written estimates are more accurate and producing more standard outcomes. CASe S t U

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