Missed alerts at Brightcove due to ineffective alerting via their Blackberries are not a problem anymore thanks to PagerDuty. Engineers can now control the manner in which they are notified. Some teammates live in places with bad cell coverage, so they have programmed their home phone in their alert policy. All on-call engineers can now choose the alert settings that are most effective for them. If the primary on-call engineer misses alerts, the secondary engineer will be alerted. With a natural flow of escalation, PagerDuty acts like a safety net for Brightcove incidents and ensures all problems will be quickly addressed.

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