Better practice procurement through category management The Client: Major utility provider The situation A utility provider was undergoing a significant transformation to become recognised as a leading utility. The procurement function had been identified as a priority candidate for review and transformation. The utility sought external expertise to conduct the review and identify a pathway for improvement. The challenge The delivery of procurement within the utility was a shared responsibilityamongst differing business units, resulting in blurred lines of responsibility and accountability for outcomes. Additionally, a concurrent project was underway to improve facilities for the storage of the utilities’ inventory. As the review of the procurement function involved detailed spend, invento

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