Better Leaders Drive Member Loyalty
Better Leaders Drive Member Loyalty
1 Pages33.35% Increase in Customer Satisfaction: Better Leaders Drive Member Loyalty According to a recent health insurance industry study by 1to1 Media and KBM Group, highly engaged members are less likely to shop around, and more likely to consolidate their health insurance purchases with one company. Leaders in the contact center play a key role in creating an environment that builds engagement between members and the associates who serve them
