Back in 1955, a group of New York Air Brake employees founded Northern Federal Credit Union in Watertown, New York. Today, Northern Credit Union serves around 30,000 members via a serving the underserved charter and the support of more than 185 SEGs. They operate seven branches spread throughout a tri-county area in upstate New York. Each branch leverages a state-of-the-art video conferencing system that allows mortgage lenders, investment/financial planning experts, and consumer lending specialists to assist members throughout the remote branch network from the credit union’s headquarters in Watertown. Such a sophisticated system requires an equally sophisticated appointment scheduling platform, which is why Northern Credit Union chose to partner with Better Branches Technology, the recog

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