Case Study
Shell Federal Credit Union Delivers 5.5 Star Service with the Assistance of Better Lobby
The ground work for chartering Shell Federal Credit Union occurred in 1937 with a fee of $0.25 set for each person present who wished to become a member. From these handful of charter members, the Deer Park, TX- based credit union has grown to nearly 100,000 members and over $1 billion in assets. Shell Federal Credit Union has also made the Houston Chronicle’s list of Top Workplaces in Houston for eight consecutive years, and in 2018 the credit union grasped top honors to be the number one top workplace among mid-sized organi- zations. Their dedicated and motivated staff works under the premise of striving to deliver “5.5 Star Service” to every member in every interaction. To assist them in this quest to deliver the highest possible levels of member service, Shell FCU has partnered with Be