Case Study

Best-in-Class Customer Experience Through Home Buying Transformation

Best-in-Class Customer Experience Through Home Buying Transformation

Pages 4 Pages

This Pega-based case study features a multinational bank in APAC digitizing its property valuation process. HCLTech developed a Pega Workflow and Decision Engine to automate loan valuation, integrate external partners, and centralize rules. The transformation reduced loan sanction times by up to five days and eliminated duplicate valuations. Benefits included a 75% business value increase and over $10 million annual savings, improving customer satisfaction and operational efficiency.

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