Case Study

Delivering exceptional B2B and B2C customer experience

Delivering exceptional B2B and B2C customer experience

Pages 1 Pages

HCLTech helped a global industrial tools and hardware leader improve B2B and B2C customer experiences by consolidating technologies, standardizing platforms, and enhancing e-commerce using Shopify and Salesforce. This led to faster country rollouts, a 25% increase in repeat purchases, and a 41% boost in online D2C sales.

Join for free to read