the service level agreements, new workflows, how they would send and receive work, and how they could get in touch with IOTS. The IT set-up was straightforward. IOTS works directly in the BigHand queue, via a Citrix connection, and returns work into BDB’s document management system . About Bircham Dyson Bell As a UK top 100, award winning London law firm, BDB advise a diverse range of clients: from private companies, public sector b

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