SUCCESS STORY: BANORTE Banorte IVR upgrade improves customer service Bank updates infrastructure to provide 24/7 service and improve support Banorte was founded in 1899 in the city of Monterrey, Mexico, where they started operations as a small regional player. In 1992, as a consequence of a privatization process, Banorte was acquired by a group of entrepreneurs. Banorte currently operates as Grupo Financiero Banorte, offering universal banking products and services to the Mexican financial market. Today they are is the third largest banking institution in Mexico in terms of loans and deposits, followed by HSBC and Santander; the second largest financing and mortgage loan provider to states and municipalities; and the fourth largest player in the commercial loan market. Apa

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