Customer Profile Financial Services Website www.bancobmg.com.br l o Cation Minas Gerais and Goias, Brazil b usiness need • Op er a tional efficienc y • F r aud pr e v en tion • Cus t omer s a tisf action • R e gula t ory adher ence n i Ce solution • Ne xidia Analy tics t he imP a Ct • 90% r e duction in ag en t eff ort • 50% r e duction in diss a tisfie d cus t omers • 41% r e duction in non-t alk time • 20% r e duction in AHT Ab Ou T bAN CO b m g o n the n i Ce s olution “A g en ts not es can only e xpr ess a small part of the in t er action. With Ne xidia w e ar e able t o fully unders t and the cus t omer e xp er ience in calls and cha ts.” Flá vio Vinicius, Cus t omer Exp erience m anag er Banco BMG (“BMG”), headquartered in Belo Horizon

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