B&Q - How Did We Do Today? We Want Your Views!
B&Q - How Did We Do Today? We Want Your Views!
1 PagesE: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY B&Q Q Multi-channel customer feedback from B&Q stores and website feedback Q Short surveys – just NPS score and verbatim reasons How did we do today? We want your views! B 4QHHGHGWR?QGRXW how their customer experience matched up to their desire to deliver outstanding service, product range and value for money in their key operating sectors, both in-store and on
