Australian Wholesale Meats (AWM) was established 20 years ago and remains 100 per cent Australian owned and operated. Its mission is to provide superior quality products and services using Australia’s best suppliers, brands, and a professional approach that delivers results to its customers. AWM provides wholesale meat to butchers in Sydney, Melbourne, and across Queensland. DIFFICULTY MANAGING CUSTOMER QUERIES WITH INEFFECIENT PAPER PROCESS AWM uses a combination of its own trucks and a third-party transport company to deliver meat to local and interstate butchers. The business works with up to eight different transport companies to supply meat to regional and rural parts of Australia. AWM IMPROVES FINANCIAL LOSSES & CUSTOMER DISPUTE RESOLUTION UPSTREAM.COM.AU CASE STUDY CUSTO

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