AWEBER AWeber Reaches 95% of Customer Satisfaction with LiveChat Challenge: Customers where seeking another form of contact in addition to phone and email. Solution: Offer LiveChat as a preferred method of support. Results: Reduced the number of phone calls and emails and reached 95% customer satisfaction. AWeber powers the email marketing campaigns of more than 100,000 businesses around the world. It allows the creation of great-looking emails, sending and tracking newsletter campaigns, creating automated campaignsand much more. Thanks to Aweber, customers enjoy world-class email delivery, 24/7 live chat and email support, and phone support 5 days a week. The road to live chat support AWeber noticed a discernible trend in their customers’ behaviour that indicated “live chat” was fast beco

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