New Mexico MVD - Halves Waiting Times, Attains 95% Customer Satisfaction
New Mexico MVD - Halves Waiting Times, Attains 95% Customer Satisfaction
2 PagesIt used to be that the customer service agents had a punching bag in the office – to work out frustration, because their clients complained a lot, systems were slow, customers were irri- tated waiting, and staff was annoyed. Not so anymore in the New Mexico Motor Vehicle Division (MVD) in the United States. Today, 95% of MVD customers rate the services close to 5, on a scale from 1 to 5. And that’s mainly because the MVD is addressing the
