Corporate Headquarters: 3500 American Blvd W, Suite 300 Bloomington, MN 55431 1-800-323-3639 marketing@avtex.com www.avtex.com Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution Summary Case Study As the oldest credit union in the Dallas-Fort Worth metroplex, Neighborhood Credit Union serves over 50,000 members in Dallas County, Denton County, Ellis County and the surrounding area. For nearly 90 years, Neighborhood Credit Union has focused on providing excellent member experience, both online and in their 14 area locations. At-a-Glance Implementation of contact center environment Nearly 200 total users 17 geographic locations 21-week timeline Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution People, Processes and T echnology Le

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