SUCCESS STORY: CAMPUS USA CREDIT UNION All-in-one contact center suite helps credit union expand The challenge Campus USA Credit Union used Avaya for TDM- based switching at their inbound and outbound contact center in Florida. The credit union needed to roll out branch offices more quickly, and wanted the flexibility to bring maintenance and customizations in-house. “Our Avaya contract was about to expire, so we thought it was a good time to look at other products,” said Mitch Wright, Senior Network Administrator at Campus USA Credit Union. “Open software architectures would enable us to adapt more quickly and cost-effectively to both internal growth and end-user requirements. We believed a VoIP-based system would best meet our requirements by eliminating things like voic

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