Concorde IT Group and SupportDesk CSM Concorde IT Group evolve their Customer Service Management with House- on-the-Hill A Scalable System A national IT service and solutions provider that supports over 800 customers in the UK, Concorde IT Group has been using SupportDesk CSM from House-on- the-Hill for many years. The IT Service Desk Manager at Concorde has been in charge of SupportDesk for three of those years, and in an interview held at the House-on-the-Hill offices, described Concorde’s course of extending their system as the company evolved: “We adopted House-on-the-Hill after acquiring two companies in short succession. We analysed our needs and House-on-the-Hill provided a great fit solution for us moving forward. ” “We chose House-on-the-Hill as it could scale up or down to meet

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