This case study from Amitech details how a healthcare payer turned automation into a strategic C-level priority to tackle labor shortages and burnout while achieving economic impact. By building a financial ROI roadmap and governance model, they gained leadership buy-in, identified 23 automation use cases, and realized a 110% ROI (\$11.3M NPV) over 3 years. Automation was applied across claims, care management, finance, and provider compensation, freeing staff for higher-value tasks. The case emphasizes workforce transformation, performance tracking, and the value of partnering for scalable, intelligent automation.

Join for free to read