Automating Helpdesk Services Achieves Immediate ROI Industry • Education Challenges • Manual process caused some issues to slip through the cracks • Users weren’t being automatically notified about their issues’ progress • Backlog of issues caused productivity problems for staff waiting for solutions • Expensive licensing policies prevent widespread, consistent use • Unsatisfactory web interface Agiloft Solution • Agiloft CRM Solution • In-house server running Linux • Microsoft Active Directory authentication/integration Benefits • Response times halved • Improved user satisfaction • Fewer open work orders • Automated work order tracking • Increased technician productivity • Personnel costs reduced • Standardized authentication • Adaptable platform makes customizations and changes e

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