Client: Bristlecone Industry: Supply Chain Solutions Headquarters: USA Project: Office 365. SharePoint 2013 Online, Custom Web-Parts Solutions Automating a manual CSAT reporting process Challenge The client had been using a manual process for handling data and generating CSAT reports. Once the data was collected and placed within Excel sheets, it required some clean up, clubbing up and filtering of the data. Then, all the data in the fields needed to be verified manually to generate specific reports. This operation was challenging and labor intensive. The client also needed a more efficient way to integrate calculations, send email notifications, schedule report generation and handle dissemination to stakeholders. Platform After gaining an understanding of the challeng

Join for free to read