Automatic Quality Control With Speech Technology Has Achieved The Same Level Of Accuracy As With Human Supervisors.
Automatic Quality Control With Speech Technology Has Achieved The Same Level Of Accuracy As With Human Supervisors.
4 PagesComdata Group Comdata Group is an international company that manages commercial call centers around the globe and has been defining trends in outsourcing and customer care for the last 20 years. It employs more than 50,000 professionals worldwide and has a total of nine service centers and 1,200 employees in the Czech Republic. Comdata Group provides its call center services to many customers working in the banking and insurance sector, for telephone operators, and many others. Case study 60% of quality control costs saved.Goal Every customer has their own requirements and needs an individual approach. Comdata Group aspires to meet these needs by offering its clients top-notch services that leverage the latest technologies. When implementing speech technologies, the main go
