Home Credit Home Credit is a major multinational provider of consumer and cash loans with a broad global reach, including European, Asian, and North American countries. It is the largest non-banking institution offering loans in the Czech Republic. Up to 2,000 calls are made daily through its Czech contact center. Case study Offer rate increased by 100 %Goal The company uses a wide range of technologies to ensure the superior quality and availability of its services. In order to increase customer satisfaction, it decided to streamline its call center operators’ work and significantly improve the overview of the executed calls through voice analytics and Phonexia speech transcriptions. Home Credit had been struggling with inconsistent call categorization due to differing ap

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