Challenge: When Lewis Press began its pharmaceutical printing business in 2005, everything was done manually. The business had fewer than 20 employees, and the paperwork for jobs filled a single filing cabinet. As its reputation grew and its client list expanded, Lewis Press suddenly realized it had far more employees, and a line of filing cabinets. One of the biggest issues Lewis Press faced was the time and effort required to input the information for every job. Staff members used filing cards in the prepress department to document the items sold and details about what was to be printed; and created specification sheets in the operations department. Much of the data was duplicated between these departments, but due to differences, they couldn’t just be photocopied — someone

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