When one of the world’s largest defense agencies decided to deploy IBM Lotus Sametime to their 100,000+ users, they quickly encountered a massive administrative challenge: How would they create buddy lists consisting of all the relevant personal and organizational contacts for each user? Solution: Instant Buddy List Administrator The customer asked for help from the enterprise IM experts at Instant Technologies. The solution was ingenious in its simplicity: As each user was activated in Sametime, he or she was presented with a web-based sign-up screen that contained a short series of questions; the answers to these questions automatically determined to which groups each user belonged. Instant Buddy List Administrator then automatically assembled a customized buddy list that

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