Case Study

Apex Hotels

Apex Hotels

Pages 2 Pages

Apex Hotels delivers 5 Star customer service The Challenge Apex Hotels wants to ensure that every customer interaction provides a positive experience for their customers, whether on the phone or online. Andrew Jacques, IT Director at Apex Hotels explains, “It is really about giving our customers a choice and showing that we value their time.” • Customers have a positive alternative to queuing • Any online experience is enhanced with a call

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