Lean Management Thinking Programme Apex Hotels Case Study Lean Team Tracy Lorimer Head Housekeeper Fiona McTavish Guest Services Manager Joe Clarke Maintenance Iwona Pietrzak Room Attendant Przemyslaw Szatkowski Linen Room Supervisor Lean Implementation Project Their project looked at the way the hotel processes linen, as laundry is one of the hotels largest spends each month. The team mapped out the end to end cycle involving the linen p

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