AnswerNet continues to manage all inbound calls for the American Red Cross and its events
AnswerNet continues to manage all inbound calls for the American Red Cross and its events
1 PagesAbout the American Red Cross and 1-800-Help-Now Since its founding in 1881, the American Red Cross (ARC) has been the nation’s premier emergency response organization. As part of a worldwide movement that offers neutral humanitarian care to victims of war, the American Red Cross distinguishes itself by also offering aid to victims of natural disaster. Challenge Since 2000, AnswerNet Education Services has exclusively managed all call center operations for the ARC’s 1-800-Help-Now nationwide hotline and inbound donation center. The American Red Cross needed a partner that could manage hundreds of calls per day, with the scalability to expand to over 70,000 calls per day- a threshold thought sufficient. The ARC also needed a partner that could provide this capacity with li
