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Analytics-powered solutions reduce ‘churn,’ increasing margin for US wireless and data provider

Analytics-powered solutions reduce ‘churn,’ increasing margin for US wireless and data provider

Accenture
Pages 2 Pages

Analytics-powered solutions reduce ‘churn,’ increasing margin for US wireless and data provider Summary To reduce customer-acquisition costs and boost market share, a US telecommunications leader turned to Accenture for advanced analytics solutions. Accenture analyzed root causes of customer attrition and applied targeted strategies. The scope covered all service channels and related processes to strengthen customer loyalty. Client Ranking

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