Case study An Acas intervention at Basildon PCT: Building employee involvement and partnership How Acas helped an NHS Trust tackle change management using improved employee involvement in decision making 1 . The Challenge Basildon Primary Care Trust (PCT) was established in April 2001. It provides community services and primary care, and funds secondary services. Employing around 400 staff, it has recognition agreements with five trade unions. In mid-2003, the Trust approached Acas for help because its Joint Staff Forum (JSF) – comprised of representatives from management and the trade unions – was widely considered to be ineffective. This was due to several factors. First, as a result of the restructure that formed the Trust, some managers had little experience of working with uni

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