Amsterdam UMC, the largest hospital in the Netherlands, used ServiceNow to harmonize its IT infrastructure after merging two major academic medical centers. This transformation led to 60% of incidents being logged through a new service portal, maintained a 90% incident response rate during the merger, and reduced the time to set up functional mailboxes from two weeks to just one hour. The implementation improved IT efficiency, empowered users with self-service capabilities, and provided real-time visibility into incident management, positioning the organization for continued automation and future growth

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