CUSTOMER STORIES | IT Services www.zendesk.com | support@zendesk.com | 1.888.670.4887 American Support | 1 provIdIng SuperIor Suppor T ServIceS wITh zendeSk Based in durham, north c arolina, American Support serves the cable industry with billing services, tech support and customer service call center operations and management. The company has nearly 250 employees and full-time contractors serving 400 cable franchises in 29 states. Since American Support’s business is based on providing superior support services, the company’s ability to respond quickly to support requests is critical. “The transparency that Zendesk affords is fantastic, ” he added. “A lot of our clients have distributed leadership structures across the country. Zendesk is great for them because their leader

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