Case Study: American Greetings overhauls Customer Service with INRY Discover more insights: Go to www.inry.com/insights Get INRY to help your organization: contact@inry.comWith over 14000 employees across the world and several brands across North America, Europe, Australia, New Zealand and the Far East, American Greetings is a large multinational organization. Founded in 1906 as a Greeting Card company, American Greetings provides a wide range of social expression products and is committed to their mission to provide people with opportunities to build meaningful connections. Previously, customer service at American Greetings was fragmented and siloed with individual contact centers across the US. The American Greetings headquarters in Cleveland, Ohio housed one contact cente

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