Automotive Service Provider Overhauls Fleet Sales Processes with Icertis With operations in 32 countries, this family-owned business provides a range of services for A-brand manufacturers like VW, Caterpillar, MAN, Audi and BMW BUSINESS CHALLENGE This European company’s fleet sales department is responsible for maintaining and growing the enterprise’s B2B market share. To achieve this, account managers sign contracts with large B2B customers. The contracts establish mutually agreed-upon rebates/ bonuses in exchange for commitments on annual purchase volumes and/or brand exclusivity. Its contract processes were essentially manual. Dealers were not able to access and view agreements, pricing terms, or offers in real time to push sales faster. This meant that order fulfillmen

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