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Case Study

American Advisors Group

American Advisors Group

Interactive Intelligence
Pages 2 Pages

Case Study Summary Customer: American Advisors Group Headquarters: Orange, CA Industry: Finance – Mortgage Provider Product Replaced: ? Toshiba PBX Number of Users: ? Agents: 100 ? Business Users: 60 Challenge: Find a contact center solution that easily integrated with Salesforce CRM solution, while addressing complex call routing and compliance requirements. Products Deployed: ? Customer Interaction Center ™ (CIC)

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Contact Centers

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