Memira Increases Their Service Level By Implementing A New Contact Center Solution
Memira Increases Their Service Level By Implementing A New Contact Center Solution
2 PagesCase Study Summary Customer: Memira Head office: Uppsala, Sweden Industry: Healthcare Product(s) replaced: A number of different switchboard solutions in each country Number of users: Agents: 45 (Sweden, Norway, Denmark) Challenge: Gather telephony, web forms and email in the same system to improve customer service for Memira’s customers in three countries – Sweden, Denmark and Norway. Products deployed: ? Cu
