Case Study Summary Customer: Thomas Cook Northern Europe Headquarters: Stockholm, Sweden Industry: Hospitality/Travel Product(s) Replaced: ? Cisco Unified Contact Center Enterprise Number of Users: ? Agents: 210 (Sweden, Norway, Denmark, Finland, Crete, Gran Canarias) Challenge: Integrate telephony, chat and email in one solution to improve customer service to both travelers and employees in four countries - Norway, Finl

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