Alorica automated millions of manual transactions for a business logistics company—at a fraction of the cost—for faster and more accurate handling.
Alorica automated millions of manual transactions for a business logistics company—at a fraction of the cost—for faster and more accurate handling.
2 PagesSOMETIMES, THE BOT KNOWS BEST With Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA), it’s not just about what the technology can do—it’s about what the technology enables our people to do. Thanks to these platforms, agents solve issues faster, performance variability decreases and customer experience is enhanced. Let’s take a look at just a few examples of Intelligent Automation in action. © 2019 Alorica Inc. All rights reserved. An Intelligent Automation Case Study GET SMART CASE STUDY The Challenge • Multiple agents processing simple transactions • Highly manual and repetitive processes • Data input prone to human error The Solution • Collections program for more than 137,000 distinct business accounts • Identified manual, standardized collections proces
