ALBERTSON’S COMPANIES Albertson’s Floor-Care System a Success Story: Better-looking Floors, Significant Savings and Reduced Paperwork BUSINESS OVERVIEW Albertson’s, one of the largest food and drug retailers, realized that floor care at each of their 1,800+ facilities was not only one of their most costly facilities expenses, but also a service that lacked clear metrics. The combination of a costly, regular expense, coupled with poor visibility into the process led to uncertainty around the value being received for millions of dollars spent each year. THE CHALLENGE Floor-care services were being performed 5-7 nights per week in every store, plus there were periodic deep scrubs and strips to track. With all of these services occurring at once, there was no effective way to monit

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