SUCCESS STORY: AL ROMANSIAH Al Romansiah Serving Up Fine Food With an Unbeatable Customer Experience Friendlier and Faster Service at Al-Romansiah Protecting a Hard-Earned Reputation Al-Romansiah is the first and most famous restaurant chain in Saudi Arabia, offering high- quality Saudi cuisine. Their unrivalled taste and service make the chain rise above their rivals. The business has 25 branches in Riyadh, Qassim and Al-Ahsa, and is expanding to open express branches. Distance and an extremely hot climate mean nearly half of Al-Romansiah customers rely on delivery to get their food orders. But the company, which receives about 3,000 calls a day, suffered system crashes because of capacity issues. In some cases, certain restaurants in the chain were unable to make or take

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