For more case studies, visit UpYourService.com/client-results Tel : (+65) 6309 9668 Tel : (+1) 302 309 0047 Enquiry@UpYourService.com www.UpYourService.com “We lacked a common service language and a holistic framework. UP! Your Service provided that. There was initial resistance across the board - but as people attended the UYS programs, we could see the change right away.” Andre Viljoen Chief Executive Officer Air MAUritiUS From 2nd Class to World Class in 24 Months GoinG BiG, And GoinG F ASt UYS principles and tools taught to 2,800 employees in 4 months to enable them for the ambitious journey ahead. 30 employees selected and certified by UYS to support teams across the airline with ‘quick win’ service improvements. CEO-led committee aligned culture building activities to reinforce a

Join for free to read