For more case studies, visit UpYourService.com/case-studies Tel : (+65) 6309 9668 Tel : (+1) 302 309 0047 Enquiry@UpYourService.com www.UpYourService.com MARINA BAY SANDS On a Journey to Magnificent Service “Marina Bay Sands constantly strives to develop unique and measurable ways of teaching, training and engaging our people.” GEORGE TANASIJEVICH Chief Executive Marina Bay Sands In fast-paced preparation for their grand opening in 2011, Singapore’s luxurious, integrated resort, Marina Bay Sands, hired more than 6,000 employees in three months. As training efforts became paramount, the company’s leadership team saw a chance to differentiate their property from competitors. Beyond technical training, the organization chose to focus their employee education on creating a magnific

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