hp.com/go/software Share with colleagues Brief 2015 Awards for Customer Excellence Honorable Mention Behrouz (Bruce) Hekmatnia, AIDS Healthcare Foundation AIDS Healthcare Foundation increases employee satisfaction and productivity with HP Service Anywhere High-level overview: Using HP Service Anywhere, AIDS Healthcare Foundation realized the following benefits: • Increases end-user satisfaction with fast IT SLA response-time • Greater system availability through improved CM processes helps employees better serve the AIDS community • Self-service capability empowers end- users to create own tickets, shop for items, and utilize knowledge-base which increases productivity • Supports centralized management of service and support lifecycle • Lower service calls by about 1,000 t

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