hp.com/go/software Share with colleagues Brief 2015 Awards for Customer Excellence Nominee Drew Kimberlin, Merck Merck saves millions and gains 100% performance improvement by fine tuning systems with HP solutions High-level overview: Using HP Business Service Management, HP Operations Manager and HP SiteScope, Merck realized the following benefits: • Identify, resolve and prevent disruptions, which previously impacted production and delivery of key medicines ensuring business continuity with no loss of product • Improve performance by more than 100% by removing redundant database triggers and tuning the system • Increase user productivity by shortening login time by 52%; from 15 minutes to just over 1.5 minutes • Reduce demand for and free up IT staff to focus on more

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