AI-driven algorithm helps 7 million customers Our client is a massive not-for-profit organisation in the USA. For over a hundred years, they have helped their customers find their way through thousands of viable options. To achieve this, our client has built algorithmic models that gather over 5.7 million data points from six different sources. Each year, these numbers are crunched to help over seven million customers find the right fit amongst over 6,000 options. In 2016, our client saw the rise in chatbots and found it an opportunity to refresh their appeal. Instead of servicing their customers with complex, long-winded, and dull forms, why not transform the experience into a conversation? After a long year of trial and error using multiple DIY chatbot platforms, it became clear t

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