The £3.1 million revenue chatbot The busiest time of the year A UK consumer-facing company is working with us to understand how AI technology can work for their business. They're a big company with big numbers on their balance sheet. ubisend had been working with them on internal communication solutions, and it was time for them to test how their consumers interact with the technology. The plan was to deploy an on-site AI-driven chatbot that sold just one product. It was a complicated product, available in different configurations and specifications. Often, a sales or customer service team member needed to speak to the customer to guide them through the selection process. The cost of the product didn't justify spending much time on the sale. They needed a logic-based sales decision t

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