Candace Johnson, OR Director over Brookings Health Systems’ three operating rooms, felt challenged with managing multiple equipment manufacturers and their service contracts. As OR director, it fell on her to make sure the equipment was maintained on schedule, per contract, and repaired in a timely manner. Other healthcare managers found that navigating service contracts with multiple vendors made it difficult to ensure vital medical equipment was up-to-date on their preventive maintenance and available when it was needed for patient-use. Duane Thompson, Environmental Services Director for Brookings Health System, said that Brookings needed a way to coordinate all the service contracts to streamline maintenance and repairs of medical equipment – and the documentation. Continued

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