Case Study

Aegis Helps Client Enhance Customer Experience With Comprehensive Models

Aegis Helps Client Enhance Customer Experience With Comprehensive Models

Pages 3 Pages

AEGIS HELPS CLIENT ENHANCE CUSTOMER EXPERIENCE WITH COMPREHENSIVE MODELS OVERVIEW: BUSINESS CHALLENGES: Conventional approaches have always differentiated the indices for CSAT and Call Qualities. Despite Customer Satisfaction being one of the primary factors to customer retention as well as turnover, the focus on it often got diverted due to an increased emphasis on improving the Call Quality with the help of a constant team of auditors. Ho

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