ADG Builds User-friendly Customer Portal in Two Weeks Industry • Customer Relationship Management Challenges • Needed an easy-to-use interface for unsophisticated users • Needed differentiated access and roles for parents and registrars • Needed the interface to match each local registrar’s website • Needed consolidated information for more efficient and responsive support Agiloft Solution • Unique end user portals based on local access points • Configurable look and feel options for each portal • Central repository with automated escalation rules and ticketing Benefits • Rapid implementation • Lower development costs • Support operation transparency • Extremely customizable • Overall efficiency improvements • Fewer incoming calls • Faster response time • Consistent communication

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