Semiconductor Design Firm Revamps Customer Portal Industry • Semiconductor Design Automation Challenges • Increasing number of customers and support requests • Desire to replace email-based support • Occasional missed issues • No metrics for managing and improving the customer support operation • No central portal for customers to submit requests and access software, training, and documentation Agiloft Solution • Provided customer support with full customer portal • Connected the support desk to the existing bug-tracking tool • Hosted SaaS Benefits • No more missed issues • Increased customer satisfaction • Improved account management • Integration with bug-tracking system • Easy access to customer feedback • Data to improve thesupport operation • Better scalability • Increased effi

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